fb99 Frequently Asked Questions

Creating an fb99 account takes under two minutes. Visit the fb99 Login page, click the registration link, and fill in your mobile number, preferred username, and a strong password. You will receive a one-time verification code via SMS to your Bangladeshi phone number to confirm your identity before the account is activated. No email address is required at signup, though adding one is recommended for account recovery.

The minimum age to register and play on fb99 is 21 years. This is a firm rule with no exceptions — fb99 requires all players to be at least 21 years old before real-money deposits or bets are permitted. Age is verified during the KYC process using a valid Bangladeshi National Identity Card (NID) or passport. Any account found to belong to someone under 21 is immediately suspended and the balance returned.

fb99's KYC verification requires you to upload a clear photo of your Bangladeshi NID card ( front and back) or a valid passport. You can submit these documents through the Account Settings section after logging in. Verification is typically completed within 24 hours. Once approved, all deposit and withdrawal limits are fully unlocked. fb99 may also request a recent utility bill or bank statement as proof of address for higher withdrawal tiers.

On the fb99 Login page, click "Forgot Password" and enter the mobile number registered to your account. A one-time reset code will be sent via SMS within a few seconds. Enter the code, then set a new password. If your registered mobile number is no longer active, contact [email protected] with your account username and NID details so the team can verify your identity and assist with manual recovery.

No — fb99 strictly permits one account per player. Duplicate accounts are detected automatically and result in the suspension of all associated accounts and the forfeiture of any bonus funds. If you believe a duplicate account has been created fraudulently using your details, contact [email protected] immediately. Players who have previously self-excluded must not open a second account; doing so is a violation of the platform's responsible gaming policy.

To deposit via bKash on fb99, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a designated fb99 bKash merchant number and a unique transaction reference code. Send your deposit amount from your personal bKash wallet to that number, entering the reference code in the payment note field. The deposit typically reflects in your fb99 balance within 1–5 minutes. The minimum bKash deposit is ৳200.

Nagad deposits on fb99 are processed instantly in the majority of cases — most players see their balance updated within 1 to 3 minutes of completing the Nagad send transaction. During peak hours or Bangladesh national holidays, processing may occasionally extend to 10 minutes. If your Nagad deposit has not appeared after 15 minutes, submit a support ticket at [email protected] with your Nagad transaction ID and the fb99 team will trace and credit the funds manually.

The minimum withdrawal amount on fb99 is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank, the minimum is ৳1,000. Withdrawals are processed within 24 hours on business days; bKash and Nagad withdrawals are typically completed in under 2 hours during normal operating hours. There are no withdrawal fees charged by fb99.

fb99 does not charge any platform fees on deposits or withdrawals. The full amount you deposit is credited to your playing balance, and the full withdrawal amount is sent to your bKash, Nagad, Rocket, or bank account. Note that your mobile banking provider (e.g., bKash or Nagad) may apply their own standard transaction charges on sends; those are outside fb99's control. Always check your mobile wallet's current fee schedule before transacting.

For security reasons, fb99 requires that withdrawals are returned to the same payment method and account number used for the original deposit. This means if you deposited via a specific bKash number, your withdrawal must go back to that same bKash number. This policy protects players against unauthorised withdrawal attempts. If your bKash number has changed, contact [email protected] to update your payment details after completing a new identity verification step.

If your deposit has not appeared in your fb99 balance after 15 minutes, first check your bKash, Nagad, or Rocket transaction history to confirm the payment completed successfully. If the transaction shows as successful on your mobile wallet but your fb99 balance has not updated, email [email protected] with your fb99 username, the transaction ID from your mobile wallet, the amount, and the time of transaction. The support team will investigate and credit any confirmed missing deposits promptly.

fb99 offers a comprehensive range of cricket betting markets covering the BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI series featuring the Bangladesh Tigers, and major international Test series. Available market types include match winner, toss winner, top batsman, top bowler, total runs over/under, individual over run totals, method of first dismissal, and live in-play betting on every ball during active matches. BPL markets are especially popular among Bangladeshi players during the domestic season.

All slot games on fb99 use certified Random Number Generator (RNG) technology, meaning every spin outcome is genuinely random and independent of previous results. RTP (Return to Player) percentages are set by the game provider — titles from Pragmatic Play, NetEnt, and Microgaming typically carry RTPs between 94% and 97%, displayed in each game's information panel. fb99 does not alter provider RTP settings. Players can verify a game's RTP before playing by clicking the information icon within the game window.

Yes — fb99 is fully optimised for mobile browsers on both Android and iOS devices, so no app download is required. Open the fb99 website in your phone's browser (Chrome, Safari, or Firefox), log in, and all games including cricket betting, slots, and live casino tables are available in a responsive mobile layout. The platform performs well on mid-range smartphones commonly used in Dhaka, Chittagong, and other cities across Bangladesh, even on 4G connections.

fb99's live casino section is powered by leading providers including Evolution Gaming and Ezugi, offering real-time streamed games with live dealers. Available titles include Live Baccarat, Live Roulette (European and American), Live Blackjack, Live Teen Patti, Live Andar Bahar, and various game show formats such as Crazy Time and Dream Catcher. Ezugi's dedicated Bengali-speaking dealer tables are particularly popular with players in Bangladesh who prefer a familiar cultural atmosphere.

The minimum bet on fb99 sports markets, including cricket, is ৳20 per selection. For slot games, the minimum spin value varies by title but starts at ৳5 on most Pragmatic Play and NetEnt games. Live casino table minimums vary by game and time of day — Live Baccarat tables start at ৳50 per hand during standard hours, with dedicated high-limit tables available for larger stakes. All minimum and maximum bet limits are displayed clearly within each game or market before you place a wager.

fb99 offers new players in Bangladesh a first-deposit welcome bonus of up to ৳20,000. The bonus is credited as a 100% match on your first deposit — meaning if you deposit ৳5,000, fb99 adds another ৳5,000 in bonus funds, giving you ৳10,000 to play with. The bonus applies to sports betting and casino games. To activate it, make your first real-money deposit via bKash, Nagad, Rocket, or bank transfer. Full terms, including wagering requirements, are available on the Promotions page.

A wagering requirement (also called a rollover or playthrough) is the number of times you must bet your bonus amount before the bonus funds can be converted into withdrawable cash. For example, if fb99 applies a 10x wagering requirement to a ৳2,000 bonus, you need to place a total of ৳20,000 in qualifying bets before requesting a withdrawal of the bonus-derived winnings. Sports bets with odds of 1.50 or greater and most slot games typically contribute 100% toward the wagering requirement. Check the specific promotion terms for exact figures.

Free spins on fb99 are credited directly to your account and tied to a specific slot game specified in the promotion. Once credited, they appear in your account's bonus section and expire after a set period (usually 7 days). Winnings from free spins are added to your bonus balance and subject to a wagering requirement before withdrawal. The value per free spin is fixed (typically ৳10–৳20 per spin). You do not need to make an additional deposit to use already-credited free spins.

Yes — fb99 operates a tiered loyalty programme that rewards players based on their cumulative betting activity. Players earn loyalty points on every real-money wager placed on sports, slots, or live casino games. As you accumulate points, you advance through tiers (Bronze, Silver, Gold, Platinum) unlocking benefits such as faster withdrawal processing, higher deposit limits, dedicated account managers, and exclusive reload bonuses. VIP tier players in Bangladesh can also access special BPL season promotions and Eid bonus offers.

Yes — you can withdraw your original deposit amount at any time on fb99, even before meeting a wagering requirement. However, withdrawing before the wagering requirement is fulfilled will forfeit any active bonus funds and associated free spin winnings linked to that promotion. Your own deposited cash is always yours and is never locked by a wagering requirement. Only the bonus portion of your balance requires the rollover to be completed before it can be withdrawn.

fb99 uses industry-standard 256-bit SSL encryption across the entire platform, meaning all data transmitted between your device and the fb99 servers — including login credentials, personal details, and payment information — is protected against interception. The platform is fair-play certified and uses audited RNG technology for all casino games. Player funds are held in segregated accounts, separate from operational funds, ensuring your balance is protected at all times. fb99 also employs two-factor authentication (2FA) for account access.

fb99 protects your personal and payment data through multiple layers of security. All sensitive data is encrypted at rest and in transit using AES-256 encryption. Payment details such as your bKash or Nagad account number are tokenised — meaning the actual number is never stored on fb99 servers after the initial verification. Access to player data by fb99 staff is role-restricted and logged. fb99 does not sell or share personal data with third-party marketing companies. Full details are in the Privacy Policy.

To set a deposit limit on fb99, log in and go to Account Settings, then select the Responsible Gaming section. You can set a daily, weekly, or monthly deposit cap in BDT. The limit takes effect immediately and applies across all payment methods, including bKash, Nagad, and Rocket. Decreasing a limit is instant; increasing a limit is subject to a mandatory 7-day cooling-off period to protect against impulsive decisions made during a losing session. There is no charge to activate or modify deposit limits.

To self-exclude from fb99, navigate to Account Settings and select Self-Exclusion under the Responsible Gaming section, or email [email protected] requesting exclusion. You can choose periods of 30 days, 90 days, 180 days, or permanent closure. Self-exclusion is processed within one business hour. Once active, your account is fully blocked for betting and deposits, and all marketing communications stop immediately. Your account balance at the time of exclusion is preserved and returned to your registered payment method on request.

If you feel gambling is negatively affecting your finances, relationships, or mental wellbeing, the most important step is to act now rather than later. fb99 recommends contacting the support team at [email protected] to activate a self-exclusion or deposit limit immediately — both are free, confidential, and take effect within hours. You should also consider speaking to a trusted friend, family member, or a qualified mental health professional in Dhaka, Chittagong, Sylhet, or your nearest city. Seeking help early is the single most effective action you can take.

Yes — fb99 offers a "Take a Break" feature for players who want a temporary pause shorter than a formal self-exclusion. You can suspend your account for 24 hours, 48 hours, or 7 days through the Responsible Gaming section in Account Settings. During a break, your account is inaccessible for betting and deposits but remains active. Once activated, a break cannot be cancelled early, providing a firm but short-term boundary. Your account balance and game history are preserved throughout the break period.