Responsible Gaming at fb99 — Play Smart, Stay in Control
fb99 is committed to providing a safe, fair, and transparent betting environment for all players in Bangladesh. This page outlines the tools, limits, and support resources available to every fb99 account holder — because gambling should always be enjoyable entertainment, never a source of distress.
If gambling is causing financial hardship, emotional distress, or relationship problems, please stop playing immediately and contact the fb99 responsible gaming team at [email protected]. Help is available 24 hours a day, 7 days a week, at no cost.
Our Commitment to Responsible Gaming
At fb99, responsible gaming is not a legal checkbox — it is a foundational operating principle. Every feature on the fb99 platform, from cricket betting markets to live casino tables to slot games, is designed with player welfare in mind. We believe that the vast majority of players in Bangladesh enjoy gambling as a recreational activity without ever experiencing harm. Our role is to keep it that way, and to act quickly and compassionately for the minority of players who may develop difficulties.
fb99 operates a comprehensive responsible gaming framework that includes age verification, spending controls, session management tools, and a robust self-exclusion programme. These tools are available free of charge to every registered account holder and can be activated directly from the account dashboard at any time. No waiting periods, no fees, no questions asked.
The 21+ Rule — No Exceptions
The fb99 platform is available exclusively to individuals who are 21 years of age or older. This is a firm, non-negotiable requirement applied at every stage of the account lifecycle — at registration, before large withdrawals, and during periodic account reviews.
fb99 uses a multi-step age verification process during KYC (Know Your Customer) review. Players are required to submit a copy of their Bangladeshi National Identity Card (NID) or valid passport before real-money deposits are enabled. Any account where the holder is confirmed or reasonably suspected to be under 21 is suspended immediately, with the account balance held pending investigation. There are no exceptions to this rule.
Parents and guardians are encouraged to use device-level parental controls and to keep login credentials private to prevent underage access. If you suspect that a minor has accessed the fb99 platform using your account, contact support at [email protected] immediately.
Recognising Problem Gambling
Problem gambling is characterised by a persistent and recurrent inability to control gambling behaviour despite negative consequences. It affects a small but meaningful proportion of gambling participants across all markets, including Bangladesh. The following signs may indicate that gambling is becoming a problem:
- Spending more time or money gambling than you intended or can afford
- Chasing losses — continuing to bet in an attempt to recover money already lost
- Neglecting work, family, or social commitments because of gambling activity
- Borrowing money, selling assets, or using household funds to finance gambling
- Feeling anxious, irritable, or depressed when not gambling, or when trying to reduce gambling
- Lying to friends, family, or colleagues about how much time or money is spent gambling
- Gambling as a way to escape personal problems, stress, or emotional difficulties
- Failed attempts to cut down or stop gambling, despite a genuine desire to do so
- Thinking about gambling constantly — planning the next session, calculating odds, or reliving past bets
If you recognise three or more of these signs in yourself or someone you know, we strongly encourage you to use the self-assessment checklist further down this page and to reach out to the fb99 support team for guidance on activating protective tools.
How to Use fb99's Responsible Gaming Tools
All responsible gaming tools described below are accessible by logging into your fb99 account and navigating to the Account Settings section. Changes to deposit limits and session reminders take effect immediately. Self-exclusion requests are processed within one business hour of submission and cannot be reversed for the duration of the chosen exclusion period.
Deposit Limits
fb99 allows every registered player to set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased for a minimum of 7 days — this cooling-off period is designed to prevent impulsive limit increases during a losing session. Limits can be decreased at any time with immediate effect.
Deposit limits apply across all payment methods available on the platform, including bKash, Nagad, Rocket, and Upay. If a player has set a daily limit of ৳2,000, that limit applies regardless of which payment method is used for a given transaction.
Session Time Limits and Reality Checks
Extended gaming sessions can impair judgement and lead to decisions that players later regret. fb99's session time limit tool allows players to set a maximum session duration — ranging from 30 minutes to 8 hours — after which the platform will automatically log the account out. A reality check notification can also be configured to appear at intervals (every 30 minutes, every hour) displaying the total time spent in the current session and the net financial result.
Self-Exclusion
Self-exclusion is the strongest protective tool available on the fb99 platform. A player who self-excludes is blocked from logging into their account, making deposits, and placing bets for the full duration of the exclusion period. fb99 offers the following self-exclusion durations:
- 30 days — a short-term break to reassess gambling habits
- 90 days — a medium-term exclusion for players seeking a meaningful pause
- 180 days — an extended exclusion for players who need significant distance from gambling
- Permanent exclusion — for players who wish to close their fb99 account indefinitely; this decision is irreversible
During any self-exclusion period, fb99 will cease all marketing communications to the excluded player. Any account balance at the time of exclusion is preserved and will be returned to the originating payment method (bKash, Nagad, Rocket, or Upay) upon request. If you wish to self-exclude, contact the support team at [email protected] or submit the request directly through your account dashboard.
Take a Break
For players who want a temporary pause shorter than a full self-exclusion, fb99 also offers a "Take a Break" feature. This allows you to suspend your account for a period of 24 hours, 48 hours, or 7 days without initiating a formal self-exclusion. During a break, your account is inaccessible for betting and deposits but remains active. The break cannot be cancelled once activated.
Player Protection Tools
Six Ways fb99 Keeps You in Control
Every tool below is available free of charge to all registered fb99 players in Bangladesh. Access them any time through your account settings.
Set daily, weekly, or monthly deposit caps across all payment methods — bKash, Nagad, Rocket, and Upay. Limits take effect immediately and cannot be raised for 7 days, giving you a built-in cooling-off period whenever you reconsider.
Immediate EffectDefine a maximum session length from 30 minutes up to 8 hours. When the limit is reached, fb99 logs you out automatically. Pair this with the reality check notification for a comprehensive time-management solution.
Auto LogoutReceive on-screen notifications at regular intervals showing how long you have been playing and your net financial position in the current session. These prompts encourage conscious decision-making rather than habitual continuation.
Configurable IntervalsSuspend your fb99 account for 24 hours, 48 hours, or 7 days without initiating a full self-exclusion. Once activated, the break is locked in for its full duration — there is no early cancellation option, providing a firm but temporary boundary.
Up to 7 DaysBlock your account from all betting and deposit activity for 30, 90, or 180 days — or permanently. fb99 halts all marketing during exclusion. Your balance is preserved and returned to your registered payment method on request.
30 Days to PermanentThe fb99 responsible gaming team is available around the clock. Contact [email protected] at any time to discuss concerns, activate protective tools, or request account closure. All welfare contacts are handled with complete confidentiality.
Always AvailableSelf-Assessment
Ask Yourself These Questions
This checklist is not a clinical diagnostic tool, but honest answers can help you evaluate your relationship with gambling. If you answer "yes" to three or more questions, we encourage you to contact fb99 support or activate a protective tool today.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, bills, or loan repayments?
Have you spent more time or money gambling in the past month than you originally planned at the start of a session?
Have you found yourself returning to gamble after a loss in order to try to win back the money you lost?
Have you hidden or downplayed your gambling activity from family members, friends, or colleagues?
Has gambling affected your sleep, concentration, mood, or ability to fulfil your responsibilities at work or home?
Have you borrowed money, sold belongings, or used credit to fund your gambling activity?
Have you tried to cut back or stop gambling before but found it difficult or impossible to follow through?
Do you gamble to escape stress, anxiety, loneliness, or other difficult emotions rather than purely for entertainment?
Getting Help
Support Channels Available to You
Whether you need immediate assistance or simply want to talk through your options, fb99 and the following resources are here to help.
Write to [email protected] at any time to request protective tools, ask about responsible gaming options, or initiate a self-exclusion. Responses are delivered within one hour for welfare-related requests, 24 hours a day.
Sharing concerns about gambling with a family member, close friend, or trusted community figure is often the first and most effective step toward regaining control. You do not have to address this alone.
Qualified mental health professionals and addiction counsellors in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh are equipped to assist with gambling-related concerns. Your GP or local health centre can provide a referral.
More From fb99
Ready to Play Safely? Explore fb99 Responsibly
If you are confident that gambling is a source of entertainment and not a concern for you, explore the full range of games and sports markets available at fb99. Remember to play within your limits and use the responsible gaming tools in your account settings at any time.